We make great hair. With over 20 years of industry experience, your happiness is our top priority. We're here to help. We’ve set our bar high so you can look good and feel great. That’s why we pre-wash and triple quality inspects each and every item that leaves our warehouse in California. We are confident in our products, that's we are pleased to offer an industry-first return policy unlike any other company in the event you are not satisfied with your purchase. RETURN POLICY Our flexible return policy allows you to wash, condition, and brush through the hair you receive. If for any reason you aren’t satisfied, send the hair back within 14 days for an exchange or refund (plus a small 10% restocking fee). VIP Members have 30 days and no restocking fee. It’s that simple. Refunds will be issued in the same payment form as tendered at the time of purchase. Custom Orders: A 35% restocking fee will apply for all returned custom orders. No restocking fee applies for in-stock exchanges. Exchanges: We will pay the shipping costs to mail the exchanged product(s) as a one-time courtesy (Domestic U.S. only). International non-VIP and VIP Members must ship items at their own expense. All returns, store credits, or exchanges, must meet the following conditions: Must not be removed from the security zip ties Hair has not been installed, colored, cut, or altered Must be within 14 days (30 for VIP Members) from the delivered date Must be in the original packaging with tags attached RMA request must be submitted by phone, email, or onlineWe make great hair. With over 20 years of industry experience, your happiness is our top priority. We're here to help. We’ve set our bar high so you can look good and feel great. That’s why we pre-wash and triple quality inspects each and every item that leaves our warehouse in California. We are confident in our products, that's we are pleased to offer an industry-first return policy unlike any other company in the event you are not satisfied with your purchase. RETURN POLICY Our flexible return policy allows you to wash, condition, and brush through the hair you receive. If for any reason you aren’t satisfied, send the hair back within 14 days for an exchange or refund (plus a small 10% restocking fee). VIP Members have 30 days and no restocking fee. It’s that simple. Refunds will be issued in the same payment form as tendered at the time of purchase. Custom Orders: A 35% restocking fee will apply for all returned custom orders. No restocking fee applies for in-stock exchanges. Exchanges: We will pay the shipping costs to mail the exchanged product(s) as a one-time courtesy (Domestic U.S. only). International non-VIP and VIP Members must ship items at their own expense. All returns, store credits, or exchanges, must meet the following conditions: Must not be removed from the security zip ties Hair has not been installed, colored, cut, or altered Must be within 14 days (30 for VIP Members) from the delivered date Must be in the original packaging with tags attached RMA request must be submitted by phone, email, or onlineWe make great hair. With over 20 years of industry experience, your happiness is our top priority. We're here to help. We’ve set our bar high so you can look good and feel great. That’s why we pre-wash and triple quality inspects each and every item that leaves our warehouse in California. We are confident in our products, that's we are pleased to offer an industry-first return policy unlike any other company in the event you are not satisfied with your purchase. RETURN POLICY Our flexible return policy allows you to wash, condition, and brush through the hair you receive. If for any reason you aren’t satisfied, send the hair back within 14 days for an exchange or refund (plus a small 10% restocking fee). VIP Members have 30 days and no restocking fee. It’s that simple. Refunds will be issued in the same payment form as tendered at the time of purchase. Custom Orders: A 35% restocking fee will apply for all returned custom orders. No restocking fee applies for in-stock exchanges. Exchanges: We will pay the shipping costs to mail the exchanged product(s) as a one-time courtesy (Domestic U.S. only). International non-VIP and VIP Members must ship items at their own expense. All returns, store credits, or exchanges, must meet the following conditions: Must not be removed from the security zip ties Hair has not been installed, colored, cut, or altered Must be within 14 days (30 for VIP Members) from the delivered date Must be in the original packaging with tags attached RMA request must be submitted by phone, email, or online We make great hair. With over 20 years of industry experience, your happiness is our top priority. We're here to help. We’ve set our bar high so you can look good and feel great. That’s why we pre-wash and triple quality inspects each and every item that leaves our warehouse in California. We are confident in our products, that's we are pleased to offer an industry-first return policy unlike any other company in the event you are not satisfied with your purchase.
RETURN POLICY Our flexible return policy allows you to wash, condition, and brush through the hair you receive. If for any reason you aren’t satisfied, send the hair back within 14 days for an exchange or refund (plus a small 10% restocking fee). VIP Members have 30 days and no restocking fee. It’s that simple. Refunds will be issued in the same payment form as tendered at the time of purchase. Custom Orders: A 35% restocking fee will apply for all returned custom orders. No restocking fee applies for in-stock exchanges. Exchanges: We will pay the shipping costs to mail the exchanged product(s) as a one-time courtesy (Domestic U.S. only). International non-VIP and VIP Members must ship items at their own expense. All returns, store credits, or exchanges, must meet the following conditions: Must not be removed from the security zip ties Hair has not been installed, colored, cut, or altered Must be within 14 days (30 for VIP Members) from the delivered date Must be in the original packaging with tags attached RMA request must be submitted by phone, email, or online